NZ Desi HubPrivacy Policy

Version 1.0 · Last updated 26 September 2026

1. About this Privacy Policy

NZ Desi Hub respects member and user privacy.

This Policy explains how NZ Desi Hub collects, holds, uses and discloses personal information when someone visits or uses NZ Desi Hub, creates an account, becomes a member, communicates through the Platform, purchases membership, submits content or otherwise uses the Platform.

NZ Desi Hub handles personal information in accordance with the Privacy Act 2020 and applicable New Zealand privacy law.

2. Responsible organisation

NZ Desi Hub is operated by Happy Penguin Limited, a New Zealand company.

Happy Penguin Limited is responsible for personal information collected and held through NZ Desi Hub.

Privacy enquiries and access or correction requests can be made through our Contact Us page or by emailing support@nzdesihub.co.nz.

3. Information collected

Depending on how the Platform is used, this may include:

Account and membership

name;
email address;
membership plan and status;
account status;
date joined;
subscription and membership history;
preferences.

Professional and business profile

business name;
occupation or designation;
business type and industry;
location;
suburb or city where provided;
profile photo or avatar;
business or professional description;
website;
business listings;
other profile information.

Networking and Platform activity

connection requests and connections;
connection allowances;
messages;
opportunities and referrals;
articles and other content;
advertisements;
event activity;
feature interactions.

Membership and billing

plan;
billing cycle;
subscription and payment status;
renewal and paid-through dates;
scheduled changes;
cancellation;
refunds;
invoices and receipts;
relevant Stripe identifiers.

NZ Desi Hub does not need to store full payment-card details where those details are handled directly by Stripe.

Communications

Contact Us enquiries;
support requests;
membership and administrative correspondence;
communication preferences.

Technical and security

login and security activity;
audit records;
technical information reasonably required to operate and protect the Platform.

4. How information is collected

Information is generally collected directly when someone:

registers;
creates or updates a profile;
purchases or changes membership;
creates business listings;
sends connection requests or messages;
submits articles, advertisements, opportunities or referrals;
contacts NZ Desi Hub;
uses Platform features.

Information may also be received from service providers, such as payment confirmation and status information from Stripe.

Where information is collected indirectly, NZ Desi Hub complies with applicable Privacy Act 2020 requirements, including Privacy Principle 3A where applicable.

5. Purposes

Personal information may be used to:

create and administer accounts;
provide and manage memberships;
operate profiles and directories;
operate connections and messaging;
operate business listings;
operate referrals and opportunities;
publish content;
operate advertising and events;
administer subscriptions;
administer renewals, cancellations and refunds;
issue invoices;
operate promotions;
provide communications and support;
carry out moderation;
maintain security and prevent fraud;
maintain audit records;
improve the Platform;
comply with legal obligations;
send permitted promotional communications.

6. Member directory and public information

Information intended for member or public profiles and listings may be visible to the appropriate audience.

Private email addresses and telephone numbers are not automatically displayed merely because someone views a directory profile.

Members should not place information in public fields that they do not want visible.

7. Messaging and connections

NZ Desi Hub processes connection, conversation and message information necessary to operate those services.

Authorised staff may access information where reasonably necessary for administration, support, moderation, security, complaint investigation or enforcement of the Terms.

Private email addresses and telephone numbers are not exposed merely because members message each other.

8. Payments

Paid membership uses Stripe.

Full card details entered into Stripe are handled by Stripe.

NZ Desi Hub may retain subscription and customer identifiers and information necessary for plan, payment, renewal, failure, cancellation, refund and invoice administration.

9. Promotional communications

Subject to law and communication preferences, NZ Desi Hub may contact members about:

NZ Desi Hub;
events;
membership offers;
businesses and opportunities;
products and services;
other businesses, platforms or websites reasonably considered relevant or of interest to members.

These may concern NZ Desi Hub or participating businesses, advertisers, sponsors, partners, related businesses or other third parties, and NZ Desi Hub may receive commercial benefits from such promotions.

Marketing communications provide legally required unsubscribe functionality.

Unsubscribing from marketing does not stop necessary service, account, payment or security communications.

10. Disclosure

Information may be disclosed where reasonably necessary to:

hosting and technology providers;
Stripe and payment providers;
email and communication providers;
professional advisers;
contractors and service providers;
regulators, courts or law enforcement where required or permitted;
another person where authorised.

NZ Desi Hub will not sell members’ private personal contact information as a contact database.

NZ Desi Hub will not provide a member’s private email address or telephone number to an advertiser merely so that advertiser can directly market to the member, unless the member has authorised the disclosure or it is otherwise permitted by law.

This does not prevent NZ Desi Hub itself from sending lawful and consented promotions about third-party products or services.

11. Overseas providers

Some technology, payment, hosting and email service providers may process or store personal information outside New Zealand.

Happy Penguin Limited will take reasonable steps to comply with the Privacy Act 2020, including Information Privacy Principle 12 where applicable.

12. Security

Reasonable safeguards are used to protect personal information, which may include:

authentication;
access controls;
role permissions;
database controls;
restricted administration;
audit logging;
webhook verification;
other appropriate technical and organisational safeguards.

No online platform can guarantee absolute security.

13. Retention

Personal information is retained only as long as reasonably required for lawful purposes.

Some information may remain after membership ends for:

financial and transaction records;
invoices and refunds;
audit and security;
disputes;
fraud prevention;
legal obligations;
legal claims.

Removal of a member does not necessarily mean immediate deletion of all historical records.

14. Access and correction

Members may request access to, or correction of, their personal information under the Privacy Act 2020.

Members may update available fields themselves through their profile.

Other requests can be made through Contact Us or by emailing support@nzdesihub.co.nz.

15. Accuracy

Members should keep their information current.

NZ Desi Hub may take reasonable steps to verify information before use or disclosure where appropriate.

Taking reasonable steps to check the accuracy of personal information does not mean NZ Desi Hub has verified, accredited or endorsed a member, business, professional qualification, licence, service or listing, unless expressly stated otherwise.

16. Account suspension or removal

Inactive, suspended or removed accounts may have access restricted while necessary historical, security, audit, financial and legal information is retained.

17. Cookies and similar technologies

NZ Desi Hub uses only technology reasonably necessary for authentication, security, sessions, preferences and Platform performance.

If any non-essential tracking is introduced in future, consent and privacy mechanisms will be updated as required.

18. Third-party websites

Independent third-party privacy practices apply once users leave NZ Desi Hub through a link or integration.

19. Privacy breaches

NZ Desi Hub will assess and respond to privacy breaches in accordance with applicable New Zealand privacy law, including notification obligations where applicable.

20. Policy changes

This Policy may be updated. The current last-updated date is shown at the top of this page, and additional notice will be given where appropriate for material changes.

21. Contact

Please use our Contact Us page or email support@nzdesihub.co.nz.